Privacy Policy

At My Story Panels, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or communicate with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect personal information needed to create, process, and deliver your personalised storybook.

This may include:

• Your name
• Email address
• Phone number or WhatsApp number
• Billing and shipping address
• Order details
• Child’s name, age, gender, appearance details, or story preferences
• Photos or images submitted for personalisation
• Messages, notes, or special instructions you provide
• Payment confirmation details, but not full card information

We only collect information that is necessary to provide our services, complete your order, and improve your experience.

2. How We Use Your Information

We use your information to:

• Create your personalised illustrated storybook
• Process and manage your order
• Contact you about previews, revisions, approvals, or delivery updates
• Ship your order to the address you provide
• Provide customer support
• Handle refunds, replacements, or order issues
• Improve our website, products, and services
• Send important service-related updates

We do not sell your personal information to third parties.

3. Photos and Child Information

Because our books are personalised, customers may submit photos, names, and details related to children or family members. We treat this information with care and use it only to create the ordered product and provide related service support.

By submitting a child’s name, photo, or personal details, you confirm that you are the parent, guardian, or authorised person allowed to provide this information.

We do not intentionally publish or share your submitted photos or personal story details without your permission.

4. Payments

Payments may be processed through secure third-party payment providers. We do not store full credit card details on our website.

Payment providers may collect and process your payment information according to their own privacy policies and security standards.

5. Sharing Your Information

We may share limited information only when necessary to complete your order or operate our business. This may include:

• Printing partners
• Shipping and delivery companies
• Payment processors
• Website hosting and technical service providers
• Customer support or communication tools

We only share the information needed for that specific purpose.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, remember preferences, analyse traffic, and support marketing or advertising activities.

You can disable cookies through your browser settings, but some parts of the website may not work properly without them.

7. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no website, online service, or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

8. How Long We Keep Your Information

We keep your personal information only as long as needed to complete your order, provide support, handle legal or accounting requirements, and improve our services.

Personalisation files, photos, and order details may be kept for a limited period in case you request revisions, reprints, or customer support.

9. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate information
• Request deletion of certain personal information
• Withdraw consent where consent is required
• Ask questions about how your information is used

To make a privacy request, please contact us using the details below.

10. Marketing Communications

If you choose to subscribe to our updates or marketing messages, we may send you news, offers, or product updates. You can unsubscribe at any time by following the instructions in the message or contacting us directly.

11. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us: